We are United Address, having the presence in the security software & games. We are here to
serve
the world with world-class software solution’s genuine license keys.
We are distributor for various brands and have been fulfilling the need of the market and the brands in a
big
way. We are collectively working with various leading brands and is tackling the global needs in a very
commendable manner.
We are now serving the larger masses across India and even out side the country through our eCommerce web
channel
where we are supplying the goods to the customers in a more positive way.
“ Many well-known world-famous brand’s products are available at a very best price for you! ”
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Your relationship with us doesn’t end when you install the software or game. That’s just the beginning. All software purchased directly from us comes with free support via phone, email, or chat
This General Privacy Policy (“Privacy Policy”) applies to the United Address & Esa Group (collectively “we,” “us” or “our”).
If you live in the India, United Address’s representative established in the India is, Business Centre, Sharjah Publishing City Free Zone, Al Zahia, Sharjah, India
This Privacy Policy describes how we handle and protect your personal data and the choices available to you regarding collection, process, access, and how to update, correct and delete your personal data. Additional information on our personal data practices may be provided in product settings, contractual terms, or notices provided prior to or at the time of data collection.
Billing Data includes your name, email address, masked credit card number, license information and in certain circumstances, your billing address and your phone number. In most circumstances, you purchase our products and services from a trusted third-party service provider, reseller, or app store. In those circumstances, your Billing Data is processed by the relevant third party and we only receive a subset of this data to keep proper business records. In these instances, see below an example of Billing Data and what we use it for:
Billing data |
What we use it for |
Email address |
To send you purchase receipts |
Masked credit card number |
To process the payment and billing records |
License key |
To identify a specific license for a follow-up actions such as renewal or troubleshooting |
License type |
To enable features based on the purchased license |
Renewability |
To check if a given subscription can be renewed |
Date of expiry |
To check whether a license is valid |
Account Data includes information needed to set up and customize an account, such as your name, email address and username, and information connected with our services, such as license keys. For some of our products or some of their functions creating an account is necessary. See below an example of Account Data and what we use it for:
Account data |
What we use it for |
Name |
To customize our communications by addressing you by your name |
Email address |
To send you communications regarding your license and support |
Username |
To manage your account and facilitate your login into the service |
Subscription renewal date |
To tell us until when the account is valid |
Trial User |
To add a trial period before the account is charged |
An account is also necessary for some features of our Forum. You have the option to provide additional information within your account such as personal texts, disclose your birth date, identify your gender, instant messaging number, messenger username, or website name and address, disclose your physical location, and select an avatar or personalized picture. Any information you provide here will be visible to other users (including your total number of posts, and posts per day, the date and time you registered, your local time, and the date and time of your last activity).
Product Data includes two sub-categories:
We use your Personal Data for the following purposes and on the following grounds:
On the basis of fulfilling our contract with you or entering into a contract with you on your request, in order to:
On the basis of your consent, in order to:
On the basis of legal obligations, we process your Personal Data when it is necessary for compliance with a legal tax, accounting, anti-money laundering, legal order, sanction checks or other obligation to which we are subject.
On the basis of our legitimate interest we will use your Personal Data to:
Before relying on our legitimate interests, we balanced them against your interests and made sure they are compelling enough and will not cause any unwarranted harm. With respect to the purposes below we consider necessary to explain what our interests are in detail.
We process Personal Data for network and information security purposes. In line with EU data protection law, organizations have a recognized legitimate interest in collecting and processing Personal Data to the extent strictly necessary and proportionate for the purposes of ensuring network and information security. This primarily covers the ability of a network or of an information system to resist events, attacks or unlawful or malicious actions that could compromise the availability, authenticity, integrity and confidentiality of stored or transmitted data, or the security of the related services offered by, or accessible via those networks and systems.
Both as an organization in our own right, and as a provider of cybersecurity technologies and services which may include hosted and managed cybersecurity technology services, it is necessary for the functionality of our systems, products and services and in our legitimate interests as well as in our users’, to collect and process Personal Data to the extent strictly necessary and proportionate for the purposes of ensuring the security of our own, and of our users’ networks, devices, and information systems. This includes the development of threat intelligence resources aimed at maintaining and improving on an ongoing basis the ability of our networks and systems, and those of certain partners, to resist unlawful or malicious actions and other harmful events (“cyber-threats”).
The Personal Data we process for said purposes includes, without limitation, network traffic data related to cyber-threats such as:
Depending on the context in which such data is collected, it may contain Personal Data concerning you or any other Data Subjects. However, in such cases, we will process the data concerned only to the extent strictly necessary and proportionate to the purposes of detecting, blocking, reporting (by removing any personally identifiable elements) and mitigating the cyber-threats of concern to you, and to secure your network, device and systems. When processing Personal Data in this context, we do not seek to identify a Data Subject.
We have a legitimate interest for messaging our users about possible security, privacy and performance improvements and products that supplement or improve purchased products.
If you are our customer, we feel a responsibility to inform you about security and utility improvements and possible problems to your device and software that go beyond our product that is installed and provide you with effective solutions relevant to these problems. We thus have legitimate interest to optimize the content and delivery of this type of communication to you so that you will be most likely to find them relevant and non-intrusive at the same time.
We do our best to disconnect or remove all direct identifiers from the Personal Data that we use:
For paid products including antivirus, virtual private network (“VPN”), and performance, your IP address is collected at the time at which your product or service is being provided, for the purpose of facilitating our billing process. Specifically, our third-party billing partner will collect your IP address for its billing process; we do not store the IP address from this process.
We use your answers from surveys, in which you can participate, and relevant Product Data to personalize communication and recommend our relevant products for you.
We do not take any decisions solely based on algorithms, including profiling, that would significantly affect you.
We only disclose your Personal Data as described below, within our group, with our partners, with service providers that process data on our behalf and with public authorities, as required by applicable law. Processing is only undertaken for the purposes described in this Privacy Policy. If we disclose your Personal Data, we require its recipients to comply with adequate privacy and confidentiality requirements, and security standards.
If you opt to pay for use of our services, we will use a third party payment processor to take payment from you. These third parties are properly regulated and authorized to handle your payment information and are prohibited from using your Personal Data for any other purposes other than arranging these services for us. However, they are independent controllers of your data with their own responsibility.
These are our long-term payment processors:
Payment Processor |
Link to Privacy Policy |
Location |
Mamo Limited, India |
Mamo Limited, Unit GA-00-SZ-L1-RT-196, Level 1, Gate Avenue - South Zone, Dubai International Financial Centre, Dubai, United Arab Emirates |
Your Billing Data is processed by the payment processor from whom you purchased the product. Your data is processed according to the relevant processor’s privacy policy.
We may use contractors and service providers to process your Personal Data for the purposes described in this Privacy Policy. We contractually require service providers to keep data secure and confidential.
Such service providers may include in particular contact centers, professional consultants (including for defence or exercise of our rights), and marketing/survey/analytics/software suppliers.
Sometimes these service providers, for example, our distributors, resellers, and app store partners, will be independent controllers of your data and their terms and conditions, end user license agreements (“EULA”) and privacy statements will apply to such relationships.
We may provide your Personal Data to our partners for the purpose of distribution, sale or management of our products. Our partners may use your Personal Data to communicate with you and others about Esa products or services. In addition, you purchase our products directly from our distributor, a reseller, or an app store. Because your relationship in these cases is with that distributor, reseller or an app store, such third party will also process your Personal Data.
Our websites use cookies to personalize your experience on our sites, tell us which parts of our websites people have visited, help us measure the effectiveness of campaigns, and give us insights into user interactions and user base as a whole so we can improve our communications and products..
We maintain administrative, technical, and physical safeguards for the protection of your Personal Data.
Access to the Personal Data of our users is limited to authorized personnel who have a legitimate need to know based on their job descriptions, for example, employees who provide technical support to end users, or who service user accounts. In the case of third-party contractors who process personal information on our behalf, similar requirements are imposed. These third parties are contractually bound by confidentiality clauses, even when they leave. Where an individual employee no longer requires access, that individual's credentials are revoked.
We store your personal information in our database using the protections described above. In addition, we utilize up-to-date firewall protection for an additional layer of security. We use high-quality antivirus and anti-malware software, and regularly update our virus definitions. Third parties who we hire to provide services and who have access to our users' data are required to implement privacy and security practices that we deem adequate.
Access to user information in our database by Internet requires using an encrypted VPN, except for email which requires user authentication. Otherwise, access is limited to our physical premises. Physical removal of Personal Data from our location is forbidden. Third-party contractors who process Personal Data on our behalf agree to provide reasonable physical safeguards.
We strive to collect no more Personal Data from you than is required by the purpose for which we collect it. This, in turn, helps reduce the total risk of harm should data loss or a breach in security occur: the less data we collect, the smaller the overall risk.
We will hold your Personal Data on our systems for the following periods:
The data we collect from you may be stored, with risk-appropriate technical and organizational security measures applied to it, on in-house as well as third-party servers in the Czech Republic, in the United States, as well as anywhere we or our trusted service providers and partners operate.
In all cases, we follow generally accepted standards and security measures to protect the personal data submitted to us, both during transmission and once we receive it.
You have the following rights regarding the processing of your Personal Data:
The fulfillment of data subject rights listed above will depend on the category of Personal Data and the processing activity. In all cases, we strive to fulfill your request.
We will action your request within one month of receiving a request from you concerning any one of your rights as a Data Subject. Should we be inundated with requests or particularly complicated requests, the time limit may be extended to a maximum of another two months. If we fail to meet these deadlines, we would, of course, prefer that you contact us to resolve the situation informally.
Where requests we receive are manifestly unfounded or excessive, in particular because of their repetitive character, we may either: (a) charge a reasonable fee taking into account the administrative costs of providing the information or communication or taking the action requested; or (b) refuse to act on the request.
For the free versions, we do not and will not maintain, acquire or process additional information solely in order to identify the users of our free products and services. This is simply not necessary for the free versions of our products to be provided to you and function.
This means, when you use a free version of our products and services, you may contact us with a request concerning your Personal Data. Please note, consistent with our privacy by design, privacy by default and minimization practices, we may not be able to identify you in connection with your Product Data about your specific free products and services. If such a situation occurs, please go to your product settings and explore your options.
You can make certain choices about how your data is used by us by adjusting the privacy settings of the relevant product. Please check your product settings to set your privacy preferences there.
In order to make it easier for you to reach out to us and obtain the necessary information and action changes, corrections or deletions of your Personal Data, we have decided to provide you with a portal, which can show you the Billing Data and Account Data we have collected from you as well as your email preferences.
To exercise any of your rights, or if you have any other questions or complaints about our use of your Personal Data and its privacy, write our Privacy Team through the most convenient channel below:
If you live in India is, Business Centre, Sharjah Publishing City Free Zone, Al Zahia, Sharjah or email via support@unitedaddress.com
As required under the GDPR, we have a data protection officer (DPO) to monitor our compliance with the GDPR, provide advice where requested and cooperate with supervisory authorities. You can contact our data protection officer via dpo@unitedaddress.com.
We reserve the right to revise or modify this Privacy Policy. In addition, we may update this Privacy Policy to reflect changes to our data practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
Thank you for your purchase. We hope you are happy with your purchase. However,
if you are facing problem with your product for any reason, you may return
it to us for a full refund, store credit, or an exchange. Please see below for more
information on our return policy.
Returns:
All returns must be postmarked within ten (10) days of the purchase date. All
returned items must be in new and unused condition, with all original tags and labels
attached.
Return Process:
To return an item, please email customer service at suppor@tunitedaddress.com to obtain
a Return Merchandise Authorisation (RMA) number. After receiving a RMA
number, place the item securely in its original packaging, and mail your return to the
following address:, Business Centre, Sharjah Publishing City Free Zone, Sharjah, India
Refunds:
After receiving your return and inspecting the condition of your item, we will process
your return or exchange. Please allow at least seven (7) days from the receipt of your
item to process your return or exchange. Refunds may take 1-2 billing cycles to
appear on your credit card statement, depending on your credit card company. We
will notify you by email when your return has been processed.
Exceptions:
For defective or damaged products, please contact us at the contact details below to
arrange a refund or exchange.
Questions:
If you have any questions concerning our return policy, please contact us at:
+971522966722
support@unitedaddress.com
Delivery Policy: Upon receipt of your order, we will send an order confirmation email. The first
email will contain your invoice and
the second email will contain a download link for your products, as well as the license keys you’ve
purchased. Most
products are delivered within 2 Hours, Some products must be delivered manually and can take up to 24 hours
to be
delivered
The product delivery is done by E-mail. If you have not received any of the above-mentioned emails you can:
support@unitedaddress.com
The order confirmation is immediate.
Invoices are dispatched within 10 min of your payment.
Fulfillment of your order and allocation of the products will be done within 24 hours of your payment.
In case you are experiencing difficulties with viewing or downloading your purchased product you can:
support@unitedaddress.com, or WhatsApp
Secure SSL Checkout:
Our site unitedaddress.com Store is PCI compliant and is SSL secured. SSL stands for Secure Sockets Layer.
In layman’s terms, SSL takes your data (such as credit card information and passwords) and turns it into
data that only you and the intended recipient can decrypt. SSL certificates can also provide you information
about the authenticity regarding.
the identity of a person, business or website. You can view this information by clicking on the browser’s
padlock symbol.
Our website includes an SSL certificate that uses industry standard 256-bit encryption technology. This is
the same level of encryption used by large banks to keep your information secure.